NZgameshop Reviews

NZGameShop is known for its extensive collection of entertainment products, particularly in the video game sector. They offer a variety of games for PlayStation, Xbox, Nintendo Switch, and PC. The store also provides gaming accessories, DVDs, and Blu-Rays. Popular products include titles like 'House Flipper 2', 'Stellar Blade', and 'Demon Slayer: Kimetsu No Yaiba Sweep the Board!' for various gaming consoles. They also feature a range of collectibles and board games, catering to a diverse audience of gamers and pop culture enthusiasts. The player points system is a notable service, rewarding customers with points on purchases that can be used for discounts on future orders.

NZgameshop.com offers a variety of payment methods for purchasing goods. Customers can pay using PayPal or PayPal Express during the order process. Payment must be made in advance, including for any related delivery charges. It's important to note that all transactions are conducted in the English language and are intended for domestic and private use by consumers, not for commercial, business, or industrial purposes. The website does not support drop shipping or online reselling, and there are age restrictions in place, requiring consumers to be at least 18 years of age to make a purchase.

At Nzgameshop.com, customers are offered a returns policy for items that are faulty on arrival. Customers have 30 calendar days from the receipt of the order to inspect the goods and notify if they are faulty. If confirmed as faulty, a replacement or full refund is provided once the items are returned in their original packaging with all accessories and documentation. The costs for returning the item are covered by Nzgameshop.com, which may include a freepost label. For items that are not wanted, customers can return them within 14 days of receipt under the Consumer Contract Regulations 2013, provided the items are unused and 'as new'. Customers must obtain a Returns Authorization Number by contacting customer service and are responsible for the return postage costs. It's recommended to use a recorded delivery service for safety and to retain proof of postage, as the parcel remains the customer's responsibility until it reaches Nzgameshop.com. The shipping policy states that the shipping fee is calculated at checkout, inclusive of taxes, and delivery timescales may vary based on the region. Products are dispatched within the timescales shown on each product page. For any queries, customer services can be contacted via email.

Customer reviews for NZgameshop.com are available on Trustpilot, where the store has an overall rating of 4.0 out of 5. The majority of customers rate the shop highly, with 82% giving a 5-star rating. Positive feedback highlights an easy-to-use interface, excellent prices, and a diverse range of products. However, some customers have expressed concerns, particularly regarding account issues and customer service responsiveness. Recent reviews mention problems such as accounts being banned or deleted without clear reasons, and difficulties with communication after orders were placed. It's advisable for potential customers to read recent reviews and exercise caution, especially considering reports of the company undergoing ownership changes and website maintenance.

To return a product to NZgameshop.com, first, ensure that the item is eligible for return within the 30-day period for faulty items or 14-day period for unwanted items. Contact customer service to obtain a Returns Authorization Number and follow their instructions. For faulty items, a freepost label may be provided to cover the return shipping costs. For unwanted items, the return postage must be covered by the customer. It is recommended to use a recorded delivery service and keep proof of postage. Once the return is processed, a replacement or refund will be issued as appropriate. Ensure that the product is returned in its original condition, with all packaging and accessories included.